Shipping & Payment

 

Just a few things about our speedy shipping... Because waiting for your new shoes is just plain cruel. 

 


 

  Orders will be dispatched within 24 hours of placing your order. Our warehouse is based in Melbourne, Australia, so shipping times may vary depending on your location. Please remember that the postman takes weekends off, so if you place your order on the Friday, we’ll ship it to you on the following business day (that’s Monday, unless it’s a long weekend and we’re having mimosas).. 

 


 

 

  AUSTRALIA - POSTAGE COSTS


 

 

STANDARD SHIPPING

(3-4  business days) 

EXPRESS SHIPPING 

(1-2 business days)

0-$150  $6  $9.99
$150+  Free Shipping  $9.99
$300  Free Shipping  $9.99

 

Same day delivery (Only Melbourne based) starting from $18.50 * refer below for further information. 

  

INTERNATIONAL SHIPPING - POSTAGE COSTS

 

 

NEW ZEALAND 


 

 

STANDARD SHIPPING

(3-5 business days)

EXPRESS SHIPPING

(2-3 business days)

0-$300

$17.95

$29.95

$300+

Free shipping

$29.95

 

 

 

 

 

 

 

 

 

 

 

 

ALL OTHER COUNTRIES


  

 

STANDARD SHIPPING

(3-10 business days)

EXPRESS SHIPPING

(2-6 business days)

0-$700

$30.00

$60.00

$700+

Free shipping

$60.00

 

 

 

 

 

 

 

 

 

 

 

WE SHIP TO THE FOLLOWING COUNTRIES

(Australia), Austria, Belgium,, Canada China, Denmark, Finland, France, Germany, Hong Kong, Hungary, Italy, Japan, Netherlands, Norway, Portugal, Ireland, Singapore, South Africa, South Korea, Sweden, Switzerland, United Arab Emirates, United Kingdom, United State of America

For all other international countries please contact us as we can organise shipping at an extra cost.

 Please note: The con-necton cannot be held responsible for any possible duties and taxes which may be applied by customs in the country where delivery is made. The responsibility for any custom duties, foreign taxes or other fees which may be imposed will rest with the customer. To comply with Australian regulations we are prohibited by law from marking any orders as a ‘gift’

 

PROCESSING AND DELIVERY TIMES  

When your order has been placed a confirmation email will immediately be sent to your nominated email address. All orders are processed within 24-48 hours. Purchases made on weekends or Australian public holidays will be processed the following business day.  Please note* Confirmation emails can be hiding in your junk folder, please double check all junk folders or email us at info@thecon-nection.com

 

All items will be sent via Australia Post, which you can view, by logging into your account.

 

WANT IT NOW? 4 HOUR DELIVERY SERVICE  

We offer a four-hour delivery within Melbourne metropolitan areas. The WantItNow is dependent on your location and the price starts at $18.50 and will be calculated at checkout. All orders must be placed between 9am – 2pm Monday to Friday AEST)

 

You can track your item here http://www.wantitnow.com.au/track-your-want-it-now-delivery

 

You can also follow and track your order using the Iphone/android app. All orders will require a signature upon delivery, if there is no one home when the driver attempts delivery they will contact you via the phone number stated.

 

ITEM AVAILABILITY AND CANCELLATIONS 

 We cannot always guarantee item availability. If there are any issues with your item or delay times you will receive and email with 24 hours. For all cancelled orders we will refund the full amount.

 

PAYMENT  

Purchasing through The Con-nection is safe and secure. You can trust that we value your privacy, so we protect all of your personal information using a secure payment gateway with industry standard 128 bit SSL encryption.

Your order can be paid for using the following safe and secure payment methods. Credit Card, Visa, Mastercard Paypal and AfterPay (Australia only)

 

SHIPPING POLICY

The Con-nection will make all efforts to ensure that your order will be delivered in an expedient manner and timeframes specified. However, actual shipping times may vary and will depend upon the shipping agent. The Con-nection will not be responsible for late deliveries or any loss or damage relating to the delivery of an order. 

REGISTER NOW OR UPDATE YOUR ACCOUNT DETAILS TO RECEIVE *15% OFF YOUR FIRST ORDER `EXCLUDES ALL SALE ITEMS