Returns & Exchanges

 

We want all our customers to be happy with everything they buy from The Con-nection.  But if it is not a match made in fashion heaven, we believe in setting yourself free for better things.  


 

OUR POLICY

  • We offer full refunds on all full priced items
  • Australian returns are accepted within ten days from the date of purchase. Items received outside this date will not be accepted.
  • International returns are accepted within twenty days from the date of purchase. Items received outside this date will not be accepted.
  • All items must be in original condition and tags attached (any item that has been worn, washed, damaged or altered can not be returned)
  • Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Footwear

All footwear must be tried on a soft, carpeted surface – any scratches or soul marks will not be accepted. The original box must be returned.

Earrings and Intimates

Unfortunately, these are the few items on The Con-nection that cannot be returned due to hygiene reasons unless found faulty.

Swimwear

All swimwear must have the hygiene strip in place. If the items tags are removed, altered or the garment shows signs of wear cannot be returned

 

SALE ITEMS 

We offer refunds on sale items we, however, do not provide refunds on items that are Final Sale of 40% OFF or more. This will be stated on the item page in Shipping and Returns. If you are unsure of an item, please email us at returns@thecon-nection.com

Discount codes and Promo codes that are used in conjunction with sale items and make the item 40% OFF or more cannot be returned or exchanged. 

All final sale items are final, so please choose carefully.

 

WANT TO EXCHANGE AN ITEM? 

We want to make online shopping as easy as possible. To exchange your item, please return your item to us.

In the meantime you can make another purchase on www.thecon-nection.com

This limits wait time so you can wear your item ASAP.

 

 

RETURN STEPS 

1. LOG IN

Login to your account at www.thecon-nection.com (if you don't have an account you can request a return here)

Under ‘my account’ Select ‘request an RMA.'

2. RETURNS FORM

Once accepted please follow the prompts and print out the RMA label or original invoice. Without this information, your refund may be significantly delayed.

3. SENDING YOUR RETURNS

Please send all items via registered express post to ensure your item is received within the accepted timeframe 

 

PLEASE SEND ALL RETURNS TO:

THE CON-NECTION RETURNS 

2 Chelmsford Street,

Kensington VIC 3031

Australia

 

Please note* We are unable to accept Online Store returns in person at our Head Office.

 

DAMAGED OR DEFECTIVE

While we do our best to ensure everything we send to our valued customers is in immaculate condition, in the event that you receive an item from us which you believe is faulty, due to damage during shipping or a manufacturing defect, please email us as soon as possible. 

Please note that items that have been damaged as a result of wear and tear are not considered to be faulty. 
We will always endeavour to repair or replace your item.  If we are unable to do this, we will offer you a full refund.

 

HOW LONG WILL MY REFUND TAKE TO BE PROCESSED? 

Once we receive your item, we refund you; please allow for up to 5 days for the payment to appear back in your account. 

 

DO I HAVE TO PAY FOR POSTAGE IF I RETURN MY ITEM?

Yes, you will have to cover the postage cost to return any garments to us. Exceptions will be granted if The Con-nection is at fault, for example for any faulty garments or dispatch errors. Please email us at info@thecon-nection.com

 

 

 


 

 
REGISTER NOW OR UPDATE YOUR ACCOUNT DETAILS TO RECEIVE *15% OFF YOUR FIRST ORDER `EXCLUDES ALL SALE ITEMS